Fumbled Handoffs: One Dropped Ball after Another

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   Figure 1. CT = computed tomography. Timeline of events.
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   Figure 2. Communicating critical test results: Creating a fail-safe process.
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   Figure 3. Screenshot of a results management application that tracks patients with test results and shows results as they return, prioritized on the basis of whether a result is normal or abnormal. This application can also be used to generate and print letters to patients. Screenshot of results manager.